FAQ
Frequently Asked Questions
Yes, you will get invoice as confirmation. It will come as email, SMS or what’s up
Our website is compatible for all gadgets. You can order through the use of your smartphone, laptop, iPad, desktop etc.
You will get a similar order. If a similar order is not available. You will get a refund
You can cancel your order any time before 6am, on the day of delivery. Please send Email to cancel. Send it to orders@harvesty.co.za
Minimum order is R499.
We don’t have a maximum order value. You can order bulk and we will deliver. For bulk orders enquire at enquiries@harvesty.co.za
Deliver price is only R99.
Yes.
The customer puts his credit card details and then say every day or every week or every month on a particular day, we must deliver that grocery.
Yes, the customer is allowed to make changes.
We deliver on Saturday.
Orders placed on Saturday must be placed before 7am, so that they can be delivered same day. If an order is made after 7am on Saturday, the order is likely to be delivered on Monday.
Contact us within 24 hours of receiving your produce. You will then show us an invoice as proof of payment and we will gladly replace your produce. Replacements does not apply for produce that has been stored improperly after delivery to customer. We reserve the right to change the replacement policy at any time.
If you’ve received your order and there are items missing from your delivery you can email the following information to enquiries@harvesty.co.za Please supply 1.) Order number. 2.) A list of the missing items. 3.) Attach a picture of the slip or invoice.
Not all our produce is organic. We do mention in the website description if the produce is organic.
Payment
Payment is done online through PayFast.
We accept Card Payments, EFT, QR Scan online shopping.
If order is paid for by EFT, this doesn't reflect immediately therefore please email proof of payment to orders@harvesty.co.za. No SMS or screenshots of the payment will be accepted.
Yes, your payment is secure. We use PayFast. PayFast is a safe and fully functional suite of payment gateway software that allows businesses to accept payments online.
Payment
You order today, we deliver the next day
Whats App 060 872 6326 and give your order number or email enquiries@harvesty.co.za
Delivery fee is R99.
No, we don’t accept cash on delivery. Delivery costs is paid while purchasing.
Yes, you can select any time slot that is suitable to you. However, your delivery time must fall within 11h00 and 18h00.
Yes, we deliver on a public holidays.
Delivery done every day from Monday to Saturday.
Yes, you can send an order to any address that is currently serviced by Harvesty. But we don’t deliver outside of areas we service.
DELIVERY AREAS
North Joburg
Auckland Park
Bryanston
Centurion
Ferndale
Fourways
Melville
Midrand
Parkhurst
Randburg
Riversands
Rosebank
Sandton
East Joburg
Bedfordview
Edenvale
Kempton Park
Linksfield
West Joburg
Honeydew
Muldersdrift
Roodepoort
Weltevreden Park
South Joburg
Bassonia
Glenvista
Lenasia
Mulbarton
Oakdene
Winchester Hills
You can order as much as you like, from a small order of R199 to a bulk order. To enquire about bulk orders, email enquiries@harvesty.co.za
If we are not able to access your home and there’s no one to pick up your produce, we will go back with the produce. If possible, we will try to return later the same day to deliver. If we can’t return the same day, we will deliver the following day. We will charge an extra delivery fee of R35. If we deliver the second time and still can’t access the home or there’s no one at home, the customer will have to fetch his or her goods from our offices.
Yes, enquire from us. enquiries@harvesty.co.za